Payment:

Les Deux accepts the following:

  • PayPal
  • Visa 
  • Apple Pay
  • Mastercard
  • Visa Electron
  • Google Pay
  • iDEAL (Only Netherlands) 
  • Bancontact (Only Belgium) 

All prices on lesdeux.com are in € Euro and include Danish VAT.

Customers living within the EU will not be charged VAT in check out on their purchases. Please note, that you may be required to pay duties and taxes on your purchase when it arrives to your destination country.

 

Delivery

Delivery

Free delivery for orders above €150 in Europe

Netherlands, Belgium, Germany, Sweden

Delivery method                                   Lead time                          Price                       Free shipping above

UPS Standard - Accesspoint              2-4 Business days                 7 €                           150 € 

UPS Standard - Work Delivery            2-4 Business days                 7 €                          150 €

UPS Standard - Private Delivery         2-4 Business days                 10 €                         150 €

DHL Economy Private ODD.               2-4 Business days                 10 €                         150 €               

UPS Express - Work Delivery              1-2 Business days                15 €

UPS Express - Private Delivery           1-2 Business days                19 €                

DHL Express Private ODD.                 1-2 Business days                 25 €


UK, Austria, Finland, France, Spain, Italy, Poland

Delivery method                                   Lead time                          Price                       Free shipping above

UPS Standard - Accesspoint              2-4 Business days                 12 €                           150 € 

UPS Standard - Work Delivery            2-4 Business days                 12 €                          150 €

UPS Standard - Private Delivery         2-4 Business days                 16 €                         150 €

DHL Economy Private ODD.               2-4 Business days                 16 €                         150 €              

UPS Express - Work Delivery              1-2 Business days                18 €

UPS Express - Private Delivery           1-2 Business days                21 €                

DHL Express Private ODD.                 1-2 Business days                 28 € 


Norway, Switzerland

Delivery method                                   Lead time                          Price                       Free shipping above

UPS Standard - Accesspoint              2-4 Business days                 15 €                           150 € 

UPS Standard - Work Delivery            2-4 Business days                 15 €                          150 €

UPS Standard - Private Delivery         2-4 Business days                 20 €                         150 €

DHL Economy Private ODD.               2-4 Business days                 20 €                         150 €                

UPS Express - Work Delivery              1-2 Business days                23 €

UPS Express - Private Delivery           1-2 Business days                27 €                

DHL Express Private ODD.                 1-2 Business days                 29 €

Rest of Europe

Delivery method                                   Lead time                          Price                       Free shipping above

UPS Standard - Accesspoint              2-4 Business days                 19 €                           150 € 

UPS Standard - Work Delivery            2-4 Business days                 19 €                          150 €

UPS Standard - Private Delivery         2-4 Business days                 23 €                         150 €

DHL Economy Private ODD.               2-4 Business days                 26 €                         150 €  

 

 

Rest of World

Delivery method                                   Lead time                          Price                     

FedEx Express                                    2-4 Business days                 40 €                           

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When your order leaves our warehouse you will receive a tracking number via e-mail which can be used to track your order. 

We reserve the right not to deliver in the case that our stock level was incorrect at the time we received the order.If we should be unable to deliver the order or parts of it, we will contact you by e-mail or phone, and give you the opportunity to cancel the order.

GENERAL

Only Danish VAT (value-added taxes) is included in the price. Please note that in some countries, the legislation demands national VAT and/or additional fees on the goods. Les Deux is not responsible for any of these costs which may occur - please check your respective country's rules and regulations.

Return Policy

You are always entitled to an exchange or refund within 28 days after you have received your package, as long as the item has not been used.

All original packaging, price labels, etc. shall be returned with the product without having been tampered with. Returned items should be in good and undamaged condition.

To complete your return, please fill out the enclosed return form and proof of purchase. 

Please note that you are responsible for the product until it reaches us. Send the package with the dispatch number so that it can be traced. NB. In the case of returns or exchange of goods, the shipping cost is held by the customer.
You can apply our freight label to return your package. Please be aware that we will deduct the shipping costs from your refund. The shipping costs fee is the following:

SEK: 99 SEK
NO: 99 NOK
Germany: 9 Euro
Europe: 10 Euro

Return address:

Les Deux ApS
Oldenvej 29A
3490 Kvistgaard

CVR nr.: 33506465
Mail: info@lesdeux.com

Complaints:

If you should have any complaints regarding wrong, damaged or missing items, please contact us asap:

When shopping at our webshop, you have a 24-month warranty. This means that you either get the item you bought repaired or replaced, refunded or a reduction in the price, depending on the specific situation.

The complain/appeal must be given within a reasonable time after you have discovered the defect in the product. If a complaint is given to Les Deux ApS within two months after the defect is discovered, the complaint will always be timely. We will refund reasonable freight costs that you may have in connection with returning the product when the claim is justified.

When you return the product, please describe the problem as fully as you can.

Please use our return form. It is a requirement.

Support:

Mail: info@lesdeux.com

We would love to hear from you about any complaints, but if you wish to forward your complaints any further you can do so in your own language at the official website of the European Commission: http://ec.europa.eu/odr

Force Majeure:

We have the right to assert force majeure in the case of war, warlike event, civil war, revolution, government sanction, strike, lockout, blockade, natural disaster or the like. This means that the agreement will not need to be fulfilled in part or in full. Should this, contrary to expectation, occur, we would attempt to notify you.