Delivery

All orders are shipped from our warehouse in Denmark using trusted delivery partners. Shipping options may vary depending on your location and can include:

• DHL Standard
• DHL Service Point
• UPS Home Delivery
• UPS Access Point
• bPost Point
• bPost Home
• Budbee (where available)

Standard Delivery

• Delivery time:
  2-4 business days.
• Delivery fee
  Free shipping on orders above €150. Shipping fees for orders below this threshold will be displayed at checkout.
• Delivery destinations
  Home addresses and selected collection points.

Express Delivery

• Delivery time
  Next business day for orders placed before 11:00 AM (CET) on business days.
  For destinations outside the EU, delivery typically takes 3-5 business days.
• Delivery fee
  Express delivery is not eligible for free shipping and carries a separate shipping fee, which will be shown at checkout.
• Delivery destinations
  Home addresses only.
  
  Orders placed after 11:00 PM (CET), on weekends, or on public holidays are not eligible for next-business-day delivery.
  
  To receive your order before the weekend, please place your order by Thursday at 11:00 AM (CET) and select Express Delivery. Orders placed after this time cannot be guaranteed for delivery before the weekend.

Remote Area Deliveries

• Delivery to remote or hard-to-reach locations may require additional transit time. In these cases, delivery estimates may be longer than our standard shipping timelines.

If you select UPS Access Point and do not choose a specific pickup location during checkout, UPS will automatically assign the nearest available access point.

Please note: Should the selected location be unavailable at the time of delivery, your parcel will be redirected to the next closest available pickup point.

We're sorry to hear that your parcel arrived damaged. We hope that the items inside are intact and in perfect condition.

If only the outer shipping packaging has been damaged and you wish to return any items from your order, you may use alternative packaging for the return. The only requirement is that the items are packed securely to prevent damage during transit.

If your parcel arrives damaged, please send a photo of the packaging to customercare@lesdeux.com and retain the packaging, as it may be required for an investigation with the carrier.

When contacting us, please also let us know if any items are missing from your order. Our Customer Care team will be happy to assist you further.

If your parcel is marked as delivered but you have not received it, the next steps will depend on the delivery service selected for your order. Please refer to the relevant carrier information below:

UPS
UPS has been authorized to leave the package if no one is home. In such cases, once the parcel has been marked as delivered by UPS, we are unfortunately unable to assist further. We recommend checking around your property and with neighbours before contacting the carrier directly.

DHL
If your parcel is marked as delivered but cannot be located, please contact our Customer Care team at customercare@lesdeux.com, and we will be happy to assist you.

DHL Express
If you have not authorized DHL Express to leave your parcel unattended and no one is available to receive the delivery, DHL Express will typically return the parcel to the local terminal. DHL will then contact you to arrange a new delivery attempt.

If your DHL Express parcel has been marked as delivered but cannot be located, please contact our Customer Care team at customercare@lesdeux.com, and we will be happy to assist you further.