FAQ

All orders are shipped from our warehouse in Denmark using trusted carriers. You can choose between DHL Standard, DHL Service Point, UPS Home, UPS Access Point, or Budbee (where available).

We offer free delivery on orders above a certain amount, depending on your location. For a full breakdown on shipping, check out our Delivery page.

Please note: If you select UPS Access Point and don’t choose a specific location during checkout, UPS will automatically assign the nearest one. If that location is unavailable at the time of delivery, your package will be redirected to the next closest access point.

Changed your mind? No problem, it happens. If you'd like to change or cancel your order, reach out to our Customer Care team with your order number as soon as possible.

If you’ve already received a shipping confirmation, we won’t be able to make any changes. Instead, please refuse delivery or return your order through the standard returns policy.

Once your order leaves our warehouse, you’ll get a confirmation email with a tracking number.

Shipping times vary depending on your location and chosen delivery method, but we aim to deliver within 2-5 business days. For full details, check our Delivery page.

- Visa

- Mastercard

- PayPal

- Apple Pay

- Klarna

- iDEAL (Only Netherlands)

- Bancontact (Only Belgium)

- Maestro

- Google Pay

- Shop Pay

- Amex

To make the process as smooth as possible, we’ve created dedicated return guides for each delivery partner:

– Returns with Instabox
– Returns with Budbee

Following the correct guide ensures your return is registered and processed correctly.

You’re entitled to a full refund within 30 days of delivery. Items must be in original condition with tags attached.

Please fill out the return form included in your order. If you’re missing a return label, you can create one here.

Please Note: You may need to bring a printed copy of your invoice when dropping off your return. If you can’t find it, our Customer Care team can help you out.

See our Returns page for more information on how to return your order.

As soon as we receive your return, we’ll process it and begin your refund to the original payment method.

Once you’ve received the refund confirmation email, it usually takes 1–4 business days for the amount to appear in your account.

If your item is faulty, you can submit a claim here. Please include a photo of the issue along with your receipt or order confirmation.

In line with the Danish Purchase Act, we offer repair or compensation for valid claims, and you have up to two years to submit a claim.

If you’re unsure about anything, our Customer Care team is here to help.

Please visit the gift card page in our shop and choose the amount you'd like to add to your card.

A gift card cannot be purchased using discount codes.