We use DHL to send out all of our orders worldwide from our warehouse in Denmark. Please see our Delivery & Returns page for more information.

We offer free delivery in Europe for all orders above €150. For full shipping rates and fees, please see our Delivery & Returns page.

Changed your mind? No problem, these things happen. If you'd like to alter or cancel your order, please contact our customer service department with your order number as soon as possible.

Unfortunately, if you have received shipping confirmation it's not possible to amend or cancel your order.

In this instance, please return your order once you have received it as per our standard returns policy.

If your order doesn't quite fit or you've decided you'd prefer a different color, head over to our shop. We'd be more than happy to exchange your purchase for a different color or size. Unfortunately, it is only possible to receive a refund for orders from outside the EU. 

If you'd like to return your item, then you're entitled to a refund within 30 days of receiving your package.

Please fill out the return and proof of purchase form that you received with your order. Get your return label here.

You'll also need to return the item unused and in its original packaging.

If you'd like to use the enclosed returns label that you received with your purchase, please note that we will deduct the cost of shipping from your return. Please see our Delivery & Returns page for return fees.

Unfortunately, we do not offer free returns for international customers. If you’d like to return the items you’ve purchased, please use the returns label included in your delivery. The cost for the return will be deducted from the amount refunded to your account once we have received the items.

For more information, please contact our Customer Care team on customercare@lesdeux.com.

When you return your order, a return fee will be deducted from your refund.

Europe: 10€
International: 12€

You can exchange anything you've purchased for a different size or color within 30 days of receiving your order, as long as the garments are unused and in their original packaging.

Unfortunately, we can't exchange an item for a different style. 

It is not possible to exchange for a different size or color, for non EU orders.  

Please fill out the returns form you received with your order and return it with your item.

As soon as we receive the items you've returned, we'll start processing your refund to your original payment method.

This usually takes between 2-4 working days.

We're sorry to hear there's a problem with your Les Deux clothing.

Please email our Customer Care team at customercare@lesdeux.com, including your order number, and a description and image of the damage.

They'll get back to you as soon as possible with a solution.

For more information about your warranty, please see our Terms & Conditions.

It is indeed possible for you to claim your item online through here, or in our stores. 
Items bought online, can be claimed in our stores, likewise opposite.

We accept claims against the presentation of a receipt or an order confirmation. 

If none of the above stated, answers your question, please get in touch with our customer service at; customercare@lesdeux.com for more info. 

Please visit the gift card page in our shop and choose the amount you'd like to add to your card.

A gift card cannot be purchased using discount codes. 

Your gift card is valid for three years. If you'd like a specific date, please contact our Customer Care team.

Yes, you can. When you buy a gift card online, you can choose if you want to receive the gift card physically. You will receive the card in the mail, on which you can write the unique code that you received by email.

If you are not interested in receiving the physical gift card, you can choose only to receive it by email. 

Please follow our standard returns procedure outlined above. Your credit will be transferred back to the same gift card, minus any return shipping fees, which you can find on our Delivery & Returns page.