You can return or exchange your Christmas gift until January 16th. 2022.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging. To complete your return, contact (customer care) and ask for a return form and a return label. Please inform you Order number as well. 

Please be aware that we will deduct the shipping costs from your refund. The shipping costs fee is the following: 

SEK: 99 SEK
NO: 99 NOK
Germany: 9 Euro
Europe: 10 Euro

You can return or exchange your Christmas gift until January 16th. 2022.

We use DHL to send all of our orders from Denmark. To get an overview of our services please see our Shipping & Returns.

If you wish to change your order, customer service must be contacted as soon as possible with an order number. It will not be possible to change your order if you have received a shipping confirmation. If this is the case, you have to place a new order.

If you wish to cancel your order, customer service must be contacted as soon as possible so that we can stop the shipment of the item. If this is not completed in time, it will need to be processed as a return.

You are entitled to a refund within 30 days after you have received your package.

To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging. To complete your return, please fill out the enclosed return form and proof of purchase.
You can apply our freight label to return your package. Please be aware that we will deduct the shipping costs from your refund. The shipping costs fee is the following:

SEK: 99 SEK
NO: 99 NOK
Germany: 9 Euro
Europe: 10 Euro

You are entitled to an exchange within 30 days after you have received your package.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We only exchange an item for a different size or colour. Please fill out the return form and write down your replacement size and/or colour. You can apply our freight label to exchange your package. Please be aware that we will deduct the shipping costs from your refund. The shipping costs fee is the following:

SEK: 99 SEK
NO: 99 NOK
Germany: 9 Euro
Europe: 10 Euro

We will pay for any additional cost that comes for the exchanged item.

All returned items will be refunded to your original method of payment. Please expect your refund to be credited within 3-4 business days after we have received your package.

Your giftcard runs out after 3 years. If you are in doubt on the specific date and year, please contact customer care. 

If you want to return a purchase, made from a gift card, the money will be transferred back to the same gift card.

If the gift card is connected to a customer account, the balance can be reviewed by using the link received in the gift card email. For customers without an account, please contact customercare@lesdeux.com.