Returns
Return Policy
If you wish to return your order, you can do so within 30 days of the delivery date. Please note that returned items must be in their original condition, with hangtags attached and in their original packaging.
Unfortunately, we are unable to offer exchanges online for orders. Instead, we recommend placing a new order on our website. If you receive an incorrect or defective item, we will of course replace it with the correct item in perfect condition.
You can expect to receive your refund within 1–4 business days after the return has been received at our warehouse.
Would you like to return an item?
Please use the following steps to register your return with UPS or DHL:
1. Register the reason for your return in our return portal using your email address and order number.
2. Select the items you wish to return and provide a reason for the return.
3. Use the return label you received in the package to put outside the box*.
4. Pack the items in their original packaging and include this delivery note.
5. Drop off the package at your nearest drop-off point.
You can find your nearest access point here:
6. Remember to ask for a receipt when you hand it in so you’ve got proof of return.
* Missing a label? Reach us at customercare@lesdeux.com and we‘ll send you one.
Please use the following steps to register your return with Budbee:
Note that no label is included when returning with Budbee.You can create a return with Budbee via their app or through the link you received in the SMS when your package was delivered.
Here is a guide on how to return with Budbee:
1. Log in to our return portal using your email address and order number.
2. Select the items you wish to return and provide a reason.
3. Pack the items in their original packaging.
4. Go to the Budbee app or use the link in the SMS you received to access your Budbee delivery.
5. Click on “create return” (Budbee returns are 100% label-free).
6. Choose a time for the return and whether you want it collected or to return it via a parcel locker.
7. Once the return has been collected, you will be able to track it via notifications from Budbee in their app or via SMS.
8. If the “create return” button is not available, please contact our customer service team and they will help arrange an alternative return method.
Contact customer service at customercare@lesdeux.com, they will then create a return label for you.
If you use a different return label than the one we provide, return shipping won’t be covered by our return fee.
If you’re missing a label, please let us know, and we’ll send you over a new one.
Return address
Les Deux ApS
AA. Louis-Hansens Alle 14
3060 Espergaerde
Denmark
CVR nr.: 33506465
Yes, it is possible to return multiple orders together. Just remember to include a note in the package where both order numbers are clearly stated.
Contact
If you have any questions, you can check our FAQ page, where you may find the answer.
Otherwise, you can always get in touch with our friendly customer care team using one of the methods below.
Email: customercare@lesdeux.com
Phone: +45 78 74 53 35
Monday–Friday: 10:00 – 16:00
(Please note that phone support is closed between 12:00 and 12:30)