Tom Backpack

Netherlands 

For EU countries, you’re entitled to exchange your purchases for a different color and size or return them for a refund, as long as it’s within 30 days of receiving your delivery. For non-EU countries, you're not able to exchange your purchase, you are only entitled to receive a refund for your returned order.

The item needs to be unused and undamaged, and all original packaging, including price labels, tags, and stickers should be intact and untampered with.  

Please note that you’re responsible for the return until it reaches us, so we highly recommend downloading a return label from our site and following your package with the tracking feature. 

However, if you would like to organize your own shipping to return an item, you can find our returns address below.  

For all returns or exchanges, you’ll need to include a completed returns form with an order number and a short explanation as to why you want to return your purchases. Unfortunately, we’re unable to offer free returns, so the shipping cost of returning an item will be deducted from your refund.  

If you’ve requested to exchange an item for a different size and color and it’s out of stock, our customer service team will contact you. 

Returns and Exchanges.

Need to download a new return and exchange formular?

For EU countries - Download it here.

We don't offer exchanges for non-EU countries.
Find the return formular for non-EU countries below. 

For non-EU countries - Download it here.

Return Label

Click here to create your own return label. 

Return address:

Les Deux ApS
AA. Louis-Hansens Alle 14
3060 Espergaerde

CVR nr.: 33506465
Mail: customercare@lesdeux.com

Have you got a question, or have we missed something? 

If you've got any queries, concerns, issues, or anything in between, we'd be more than happy to help. Check out our FAQ page or reach out to our friendly Customer Care team at customercare@lesdeux.com. 

Or, if you'd prefer to speak to someone over the phone, call us Monday - Friday 10:00 - 16:00 CEST on +45 78 74 53 35.